Offering a wide array of engagement options – Viber messages can function as transactional, promotional, and support text, images, buttons, and links. Viber messages not only represent a way for enterprises to personalize communication towards customers, build brand awareness and deliver actionable content over a familiar medium. The preferred way of communication, especially for millennials.

Over Viber Public Accounts customers can get instant information using chatbots. The only thing your user need to do is to subscribe to your Public Account. To make that aspect of daily life easier and more efficient, we are introducing Public Accounts – an addition to the Viber family of features that offers a solution to all of your communication needs in one place. Regardless of their simple products-related questions or a complicated customer service issue, they want to be able to chat with someone who has the right answer, right away. They’re also talking to brands and businesses, where efficiency is key. With chat apps, you instantly know if your message has been delivered, if the other person looked at your message and even if they are typing to respond.īut your clients are not only communicating with the people they know or the people whose numbers we have stored in our contacts. Our chat apps are connecting us more than any other communication channel. According to Swyft Media, around 41.5BN messages are sent our chat apps each day. And they don’t even talk, they text.įor example, Telegram, Viber, LINE and Facebook Messenger is used by 2.4BN people.

When they need to talk to each other, a friend, family member the first thing they reach for is their mobile phone.

There is one thing in common for customers, business owners, app developers, and every person on this planet.

What is viber trusted contacts